AM I ELIGIBLE TO MAKE A CLAIM?
If your landlord hasn't carried out the repair's they’re responsible for, or the repairs haven’t been carried out to the required standard, you can make a housing disrepair claim. Although disrepair claims are most commonly brought by a tenant against their landlord, they can also be brought by members of the tenant’s family. It doesn’t matter if the landlord is a council, local authority or individual – if they’re in breach of their repairing obligations, you’re entitled to take action.
WHAT DO I NEED TO DO?
•Send us images of the disrepair problems for an instant decision.
•Sign our paperwork for us to act for you.
•Let us know when the landlord writes to you.
•Allow access to your home for an inspection when requested.
•Send us Proof of ID and address along with your NI number (for DWP)
BEFORE YOU MAKE A CLAIM?
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Before you can make a claim, you first need to report the disrepair to the landlord. If they’re liable to do the repair and fail to carry out the repairs within a reasonable time or to an acceptable standard, you can make a claim.
The amount of time you have to start your claim depends on the action you want to take.
If you’re making a compensation claim for damage caused by housing disrepair, you can make a claim during or after the tenancy, provided it’s within six years from when the repairs would have been carried out.
If you’re asking the court to grant an order or injunction requiring the landlord to carry out works, you need to make your application during the tenancy​​.
If you’re making a personal injury claim, you need to make your claim within three years of when you became aware of the injury.