HELP CENTER
You Asked, We Answered
HOW IS IT POSSIBLE TO MAKE A CLAIM AGAINST MYÂ COUNCIL OR HOUSING ASSOCIATION LANDLORD?
As a tenant of any house you have certain rights. One of those is that the council or housing association have an obligation to keep your home safe and in a reasonable state of repair. They also have a duty to make sure that any defects you report to then are repaired in a timely manner. If they do not do that you have a right to claim your rent back and receive compensation.
HOW DO I KNOW IF I CAN CLAIM?
If you have any problems with your local council house or a housing association house such as any damage suffered internally or externally, there is a very high chance you can claim your rent back and get compensation. The best thing to do is to get in touch with us so we can assess your case.
WHAT WILL IT COST ME?
We operate a No Win No fee agreement. If your case loses, it won’t cost you a penny. Your landlord pays our fees when we win, if we recover compensation for you we retain a proportion which will never exceed 35% but we will agree this with you in advance.
AM I ABLE TO RECEIVE COMPENSATION AS WELL AS FREE REPAIRS?
Yes. You are able to receive compensation as well as FREE repairs.
Almost all claims qualify for compensation. The amount of the compensation ranges from £500 to £10,000+. It depends on how severe the issues are in your property and how they have affected your health.
COULD I GET EVICTED FOR MAKING A CLAIM?
Legally, as a Housing Association or Council House tenant your landlord CANNOT EVICT YOU for beginning a claim against them. However, the only exception is if you are in arrears and do not have a payment plan in place. If that is the case, even a payment plan of £1 a month is sufficient protection.
For private renters the law is different and a landlord can serve a Section 21 eviction notice which allows landlords to evict tenants without reasons. There are campaigns to end this and this is something we will assess and advise you on a case by case basis. Even if your landlord does attempt to evict you, we can still assist you with this
DO I NEED TO PAY ANYTHING UPFRONT?
No! Your housing disrepair claims are processed on a No Win No Fee basis.
When making a No Win No Fee claim, you don’t need to worry about anything as we will bear all upfront costs, and you will only need to pay a fee if your claim is successful, this means you will never be out of pocket.
DO I NEED TO PAY FOR THE REPAIRS MYSELF?
No. The repairs are paid for or carried out by your landlord. All of the repair work will be done FREE of charge.
Your compensation is in addition to the repair charges, meaning you don’t need to put any of your compensation money toward the repairs your home needs.